Passenger Guide

Answer your questions with our Passenger Guide. Here, you access the primary information you need to make a great trip.

Your flight confirmation and boarding pass issuance are called check-in. It can be done at the company's counter, over the internet, through mobile device applications, or self-service totems at airports. Remember the last opportunity that the passenger has to request the correction of the name when there is an error is before the issuance of the check-in receipt.

Boarding occurs after check-in and represents when the passenger begins the procedures for entering the aircraft, passing through the security inspection channel, and heading to the boarding gate.

Boarding gate - With your boarding pass in hand, if you only have hand luggage (and it complies with the rules of the contracted airline), you can go directly to the inspection channel that gives access to the boarding area.

Check the time - Presentation for boarding must be made at the time stipulated by the airline. Always follow the local time shown on your airline ticket. It is not necessary to calculate time zones or daylight saving time. Be aware: the boarding time is always earlier than the flight departure time.

Gate changes - You can check the departure time and gate for your flight on the various monitors spread across the airports. Both the flight schedule and the boarding gate may change at any time.

After the call to board the aircraft, the passenger must present his/her boarding pass and identification document.

The baby car seat (up to two years old) is allowed as long as it fits in the aircraft seat and is certified for aeronautical use. In this case, as the child will not be transported on the lap, it is necessary to buy a seat (air ticket) for the baby. Check accepted car seat specifications