Passenger Guide

Answer your questions with our Passenger Guide. Here, you access the primary information you need to make a great trip.

Luggage allowance is the amount of weight and number of pieces you may carry on board the aircraft (either with you, in your carry-on, or a checked bag).

Check your boarding pass for the height and width dimensions allowed for your carry-on. Remember that the company must guarantee 10kg without any cost to the passenger. Still, it will determine how many packages you can carry that weight.

If your carry-on fits the rules of the contract but must be checked (due to lack of space on the aircraft, for example), the airline must do it free of charge.

Airlines may offer a checked bag service apart from the ticket price. Therefore, each passenger will choose whether to purchase the baggage allowance and weight that fits their needs.

The rule for transporting sharp or piercing objects and pocket knives and nail scissors, among others, remains the same: they may not be transported in a carry-on.

Passengers should avoid carrying valuables (such as jewelry or electronic devices) in checked baggage. However, if necessary, you may declare the value of the transported goods at check-in. To do so, ask the airline for the form, which will be responsible for the declared goods at a fee to be charged at the time of confirmation of the goods. Check the values ​​with the airline; usually, the invoice is required as proof of the value of the goods to be dispatched.

It is not allowed to check explosive, flammable, or toxic substances in your luggage. Ask your airline for detailed information.

Passengers should avoid carrying fragile items in checked baggage. The airline may not refund any damage to these items in compliance with the rules provided for in the air transport service contract.

In addition to the restrictions listed for domestic flights, international flights have their own security rules. In carry-on, the passenger can carry containers with gel and pastes in transparent packaging of up to one liter total and with a maximum dimension of 20 cm x 20 cm. Each liquid container cannot exceed 100 ml, even if it is not complete.

You may take your baby's food in your hand luggage, but only the amount you will use during the flight. The same goes for syrups, whey, soups, among others. The food must be presented in the onboard safety preventive x-ray inspection. Baggage limit rules vary by country of destination; therefore, ask the airline before purchasing.

The passenger can only transport medicines upon presentation of the medical prescription at the time of the x-ray inspection.

Perfumes, beverages, and other liquids purchased at duty-free shops must be packed in a bag sealed by the establishment with an invoice from the day of the flight. Consult the airline in advance for domestic flights whose departure is in an international area or connections in other countries.

Suppose the passenger intends to transport valuable goods. In that case, he/she may make a special declaration of value with the airline for additional preventive coverage in case of lost luggage.

In case of loss of luggage containing goods purchased abroad, request the registration of the occurrence to the airline at the time of arrival.

The conditions for transporting special luggage (sports or musical equipment, for example) must be informed before purchasing. Baggage that does not fit the rules established by the company may be refused or subject to a cargo transport contract.

You can bring your medicines, but don't forget your doctor's prescription. Some products may undergo sanitary inspection in other countries. To avoid inconvenience, try to keep them in their original packaging and carry them in your carry-on. Pay special attention to the individual volumes of the containers, as there are restrictions.