Passenger Guide

Answer your questions with our Passenger Guide. Here, you access the primary information you need to make a great trip.

Always keep your vaccination card up to date. Depending on the conditions of your trip, other vaccines may be recommended. It is important to note that, in order to achieve the necessary protection, each vaccine has a period that can vary between ten days and six weeks. Therefore, make sure to get vaccinated well in advance.


Currently, the World Health Organization defines yellow fever vaccination as the only requirement for entry into countries that are signatories to the International Health Regulations and have adopted this measure. This must be proven by presenting the International Certificate of Vaccination or Prophylaxis (ICVP). To obtain the ICVP, the traveler must visit the ANVISA website:


For any questions or further details, please contact the ANVISA Ombudsman through the phone number 0800-642-9782.

The passenger can only transport medicines upon presentation of the medical prescription at the time of the x-ray inspection.

You can bring your medicines, but don't forget your doctor's prescription. Some products may undergo sanitary inspection in other countries. To avoid inconvenience, try to keep them in their original packaging and carry them in your carry-on. Pay attention to the individual volumes of the containers, as there are restrictions.

The entry of medicines into other countries may be subject to sanitary inspection, so don't forget your doctor's prescription. Remember to take (preferably in your carry-on) the medicines you need for the entire duration of the trip. It is recommended that medicines be kept in their original box. Pay attention to the individual volume of the containers because, according to air safety regulations, it is only allowed to carry in carry-on:

 • Essential medicines accompanied by a medical prescription (the prescription must have the passenger's name matched with the boarding pass's name).

 • Medicines that do not require a medical prescription: eye drops, saline solution for contact lenses, etc. (provided they do not exceed 100ml or 3.4oz).

 • Insulin and special liquids or gel, for diabetic passengers, accompanied by a medical prescription (provided they do not exceed 100 ml or 3.4oz).

 • Solid cosmetics (lipstick, lip balm, or deodorant stick, among others).